Introduction
At SkyFields, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the circumstances under which we issue refunds and the procedures for requesting a refund. Our goal is to make the refund process as transparent and straightforward as possible.
This policy applies to all purchases made through our website at aerodromne.pro, including premium content subscriptions, digital products, online courses, webinars, and merchandise.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Refund Eligibility
The eligibility for a refund depends on the type of product or service purchased:
Premium Content Subscriptions
For monthly subscriptions:
- You may cancel your subscription at any time.
- Refunds are available within 14 days of the initial subscription purchase if you are not satisfied with the service.
- After the first 14 days, cancellations will stop future billing but will not result in a refund for the current billing period.
For annual subscriptions:
- A 30-day money-back guarantee is provided from the date of purchase.
- After 30 days, partial refunds may be issued on a prorated basis at our discretion.
Digital Products and Downloads
- Due to the nature of digital products, refunds are generally only available if the product is defective or cannot be accessed.
- If you have technical issues accessing your purchase, please contact our support team for assistance before requesting a refund.
- Refund requests for digital products must be made within 14 days of purchase.
Online Courses and Webinars
- For live webinars, refunds are available up to 48 hours before the scheduled event.
- For recorded courses, a 14-day satisfaction guarantee is provided. If you're not satisfied, you can request a refund within 14 days of purchase, provided you have not completed more than 25% of the course content.
Physical Merchandise
- Refunds for physical merchandise are available within 30 days of delivery.
- Items must be returned in their original condition and packaging.
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error (damaged or incorrect items).
Non-Refundable Items
The following purchases are generally not eligible for refunds:
- Gift cards or promotional credits
- Purchases made using gift cards or promotional credits
- Custom or personalized products
- Digital products that have been fully downloaded or accessed, unless defective
- Services that have been fully rendered
- Donations to charitable causes
Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team by emailing [email protected] or by using the contact form on our website.
- Include the following information in your request:
- Your full name and email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Name of the product or service purchased
- Reason for requesting a refund
- For physical merchandise returns, you will receive return instructions after your refund request is approved.
Documentation Required
Depending on the nature of your refund request, we may ask for additional documentation, such as:
- Proof of purchase (receipt or order confirmation)
- Evidence of defect or issue with the product (such as screenshots or photos)
- For physical merchandise, tracking information for returned items
Processing Time
We strive to process all refund requests promptly:
- Initial review of refund requests: 1-2 business days
- Processing of approved refunds: 5-10 business days
- Appearance of refund in your account: Depends on your payment method and financial institution (typically 5-10 business days after processing)
Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card payments: Refunded to the same card
- PayPal payments: Refunded to your PayPal account
- Bank transfers: Refunded to the originating bank account
In certain circumstances, we may issue refunds in the form of store credit or alternative payment methods with your consent.
Partial Refunds
In some cases, we may issue partial refunds:
- For annual subscriptions cancelled after the initial 30-day period
- For bundled products where only part of the bundle is eligible for a refund
- For physical merchandise returned in damaged or used condition
- When promotional discounts or coupons were applied to the original purchase
The amount of a partial refund will be determined based on the value of the eligible portion of your purchase, the extent of use, and any applicable administrative fees.
Special Circumstances
Technical Issues
If you experience technical difficulties accessing our products or services, please contact our support team before requesting a refund. In many cases, we can resolve technical issues quickly, allowing you to enjoy your purchase.
Cancelled Events
For webinars, workshops, or other scheduled events that we cancel or reschedule:
- Full refunds will be offered if we cancel an event
- If we reschedule an event, you may choose between attending the rescheduled event or receiving a full refund
Unauthorized Purchases
If you believe your payment method has been used to make an unauthorized purchase on our website, please contact us immediately. We take such matters seriously and will cooperate with any investigation.
Exceptions and Appeals
We recognize that special circumstances may arise that are not covered by our standard refund policy. If you believe your situation warrants special consideration, please explain your circumstances in detail when contacting our support team.
If your refund request is denied and you wish to appeal the decision, you may contact our customer support management at [email protected] with additional information to support your appeal.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.
The refund policy that applies to your purchase is the version that was in effect at the time of your purchase.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
SkyFields
62 Simpson Rest
New Seanside, NE20 0RB
United Kingdom
Phone: +44 857 456 2274
Email: [email protected]
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding holidays.
